Returns or Exchanges

Thank you for choosing Pyrotl LLC! We are committed to providing you with high-quality bedding. If you are not satisfied with your purchase, we offer refunds and exchanges. Please review the refund terms and procedures below.

1. Return Policy
   Return Period: Customers may return products within 30 days of receiving the product. Returns received after this period will not be accepted.
   Product Condition: Products must be returned unused, unwashed, and in their original packaging and tags. We reserve the right to refuse a return if the product does not meet these requirements.
2. Exchange Policy
   If you wish to exchange your purchase, you may follow our return process and specify the product you wish to exchange when you request a return. Please note that exchanges may take longer to process depending on the availability of the product you are requesting.
3. Return Process
   Contact Customer Service: Please contact our Customer Service team at michela@pyrotl.online or +1 (442) 418-8118 with your return or exchange request. Obtaining a Return Authorization: Our Customer Service team will provide you with a return authorization and a return address and instructions.
   Returning the Product: Please return the product as instructed and ensure the package arrives safely. To ensure a smooth return, we recommend using a tracked shipping method.
   Confirming Receipt: Once we receive the returned product, we will inspect it to confirm its condition. This process typically takes 3-5 business days.
4. Refund Processing
   Refund Timeframe: If the return is confirmed to be correct, we will process the refund within 5-7 business days of receiving the return. The refund will be processed based on your original payment method.
   Shipping Costs: Please note that the original shipping cost is non-refundable unless you received an incorrect or damaged item due to our error.
5. Other Notes
   For products damaged in shipping, please contact us within 48 hours of receiving the package for processing.
   We reserve the right to modify our refund terms at any time, which will be posted on our website.
   If you have any questions about our refund terms, please feel free to contact us. We want your shopping experience with Pyrotl LLC to be pleasant and satisfying!