Have questions?

Welcome to Pyrotl LLC’s FAQ page! We want to provide you with the clearest possible information when shopping. If you have any questions about using our website or purchasing our products, please review the FAQs listed below. If you can’t find the information you need, please feel free to contact us.

1. How do I place an order?
   You can browse our website, select the products you want, click the “Add to Cart” button, and follow the prompts to complete your order. During checkout, please enter your shipping information and payment method. You will receive a confirmation email after your order is confirmed.
2. What payment methods do you offer?
   We accept many major payment methods, including credit cards. All payments are processed through a secure payment platform to ensure your information is secure.
3. How long does it take to process your order?
   We typically process and ship your order within 1-3 business days of receiving it. Shipping times may vary depending on the destination; you can view the estimated delivery time during checkout.
4. What is your shipping policy?
   We offer domestic and international shipping. Shipping costs will be calculated at checkout. The specific cost depends on your location and the shipping method selected. If you have any questions, please feel free to contact us.
5. How do I return or exchange my product?
   If you are not satisfied with your product, you may request a return or exchange within 30 days of receipt. Please ensure that the product is unused and in its original packaging. Customers wishing to return an item should email michela@pyrotl.online to obtain a return authorization and detailed procedures.
6. What is your privacy policy?
   We take your privacy very seriously and are committed to protecting your personal information. Our privacy policy details how we collect, use, and protect your information. Please review our privacy policy page for more information.
7. How do you guarantee the quality and materials of your products?
   At Pyrotl LLC, we are committed to providing high-quality bedding. All our products undergo rigorous quality inspections and are made from premium materials. If you experience any quality issues with your product, please contact us as soon as possible.
8. How can I contact your customer service? We welcome you to contact our customer service team at:
   Phone: +1 (442) 418-8118
   Email: michela@pyrotl.online
   Address: 8028 Howe St, Paramount, CA 90723
   We will respond to your inquiries as quickly as possible during business hours (Monday – Friday, 9:00 AM – 5:00 PM).

Thank you for choosing Pyrotl LLC! We look forward to providing you with excellent products and services. If you have any further questions, please feel free to contact us!